FAQ'S
Ordering
Q: How can I place an order?
Browse our collection, select your preferred size, and click “Add to Cart.” Complete the checkout process, and you’ll receive an order confirmation email shortly.
Q: Can I change or cancel my order after checkout?
To ensure fast delivery, we start processing right away. Once an order is placed, it cannot be changed or canceled.
Q: I didn’t get a confirmation email. What should I do?
Check your spam or promotions folder. If you still don’t see it, contact us at info@sonvere.com.
Shipping & Delivery
Q: Do you ship internationally?
Not at the moment, Sonvére ships now only in Canada. All orders include free shipping.
Q: How long does delivery take?
Delivery time depends on your location. See our Shipping Policy for details.
Q: How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Please allow 2–5 business days for tracking updates to appear.
Q: My tracking shows “no information available.”
Tracking updates can take a few days. If more than 5 business days pass with no update, email info@sonvere.com.
Q: Do you ship to PO boxes or military addresses?
Yes, we do.
Products
Q: Are your items true to size?
Yes. Please refer to the Size Guide or Size Quiz on each product page for accurate measurements.
Q: What materials do you use?
Most of our products are made from premium cotton and polyester blends. You can find specific fabric details on each product page.
Q: Are your fabrics see-through?
No. We carefully select our fabrics to ensure comfort and full coverage.
Q: Will you restock sold-out items?
Sometimes. Join our email list or follow us on social media for restock updates.
Q: Do you offer custom sizing?
Not at the moment.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 30 days. Items must be unworn, unwashed, and in original condition. Contact info@sonvere.com to begin a return.
Q: How do I start a return?
Email info@sonvere.com with your order number and reason for return. Our team will assist you.
Q: Are returns free?
Return shipping costs are not covered unless the product arrived damaged or incorrect.
Q: When will I receive my refund?
Once your return is received and inspected, refunds are processed within 3–7 business days.
Q: Can I exchange an item?
Yes. Contact info@sonvere.com to start the exchange process.
Payments & Security
Q: Which payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay and paypal.
Q: Is checkout secure?
Yes. Our site uses SSL encryption and verified payment gateways to protect your information.
Q: Are there taxes or customs fees?
Taxes are included in your total at checkout. Customs fees may apply depending on your country and are the customer’s responsibility.
Customer Support
Q: How can I reach you?
Email info@sonvere.com. We aim to respond within 3/4 hours.
Q: What are your support hours?
Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: 8:00 AM – 4:00 PM
Q: Do you offer phone support?
Currently, support is available by email only to maintain a clear record of communication.
Other Questions
Q: Do you collaborate with influencers or creators?
Yes. Send your details and social media links to info@sonvere.com for potential collaboration opportunities.
Q: Can I become a Sonvére ambassador or affiliate?
We’re developing a program soon. Subscribe to our newsletter for updates.
Q: Do you have a physical store?
We had a pop up store. There will be soon another pop up event.
Q: Can I update my shipping address after ordering?
If your order hasn’t been processed yet, we might be able to change it. Contact info@sonvere.com immediately.
For any other inquiries, feel free to email info@sonvere.com.